At Lia Hiker, we take pride in the quality of our products and aim to ensure your complete satisfaction. However, if you are not fully satisfied with your purchase, we offer limited returns and refunds under the following conditions.
1. Eligibility for Returns
You may request a return if:
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The item you received is damaged, defective, or incorrect
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You notify us within 3 days of receiving the item
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The item is unused, in its original condition, and in original packaging
Returns are not accepted for:
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Change of mind
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Items that have been used, washed, or altered
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Items requested for return after the 3-day period
2. How to Request a Return
To request a return, please contact us at [email protected] with the following:
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Your full name and order number
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A clear description of the issue
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Photos showing the defect, damage, or incorrect item
We will review your request and respond with return instructions if eligible.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
4. Refunds
Lia Hiker operates on a cash on delivery basis.
5. Exchanges
We will gladly exchange defective, damaged, or incorrect items for the same product (subject to availability).
6. Contact Us
If you have questions about this policy or need help with a return, please contact us at:
Email: [email protected]